Privacy Policy

Welcome to LeogoVisa. At LeogoVisa, we are committed to protecting and respecting your privacy.

This Privacy Policy describes our policies and procedures on the collection, use, disclosure, and transfer of your information by LeogoVisa and/or its parent/subsidiary company, group entities and/or affiliates (collectively referred to as “Company”, “we”, “us” or “our”) when you use our services. This Privacy Policy forms part of the Terms of Use for the Services. Capitalized terms used but not defined here shall have the meaning attributed to them in the Terms of Use.

By using the Service, you agree to the collection, storage, and use of the personal data you provide (including any updates thereto) in accordance with this Privacy Policy.

DEFINITIONS

The capitalized terms shall have the meanings as defined below:

- Account: A unique account created for you to access our Service or parts of our Service.
- Affiliate: An entity that controls, is controlled by, or is under common control with a party.
- Application: The website ("Site") and the software program provided by the Company named LeogoVisa, accessed or downloaded by you on any electronic device.
- Company: Refers to LeogoVisa.
- Country: Refers to Bangladesh.
- Device: Any device that can access the Service such as a computer, smartphone, or tablet.
- Personal Data: Information that relates to an identified or identifiable individual.
- Service: Refers to the Application.
- Service Provider: Any third party that processes data on behalf of the Company.
- Third-party Social Media Service: A platform through which users may register or log in to use our Service.
- Usage Data: Data collected automatically, either from the use of the Service or from the Service infrastructure itself.
- You: The individual or entity accessing or using the Service.

INFORMATION COLLECTED

i) Personal Data
To register and use our services (e.g., visa processing), you may be required to provide personally identifiable information such as:

- Name, email address, phone number
- Date of birth, gender, sexual orientation
- Bank or card details
- Biometric information and medical history
- Address and geographic location
- Photographs (uploaded or captured via app)
- Occupation and interests
- Usage data

You may choose not to provide certain information; however, this may restrict your access to certain services.

ii) Usage Data
Automatically collected information may include:

- IP address, browser type/version
- Pages visited, time/date of visit
- Mobile device details, OS, browser
- Diagnostic and performance data

iii) Data from Device (with permission)
We may access your device’s:

- Camera/photos
- Files and storage

You can revoke access anytime via device settings.

USE OF INFORMATION

We may use the information for purposes including:

1. Providing, maintaining, and improving our services
2. Managing your account and preferences
3. Fulfilling contractual obligations
4. Contacting you regarding updates, offers, or services
5. Analyzing usage trends and performance
6. Conducting legal or organizational restructuring
7. Fulfilling legal obligations and responding to complaints

INFORMATION SHARING

We may share your data without prior consent under these circumstances:

1. With Service Providers for analytics, processing, and support services
2. With affiliates and group companies for operational purposes
3. Facial data is strictly secured and never shared with third parties
4. With government authorities, diplomatic missions, or official visa partners
5. When required by law or for legal proceedings
6. If you interact with other users through public areas of the platform
7. For the protection of rights, safety, or investigation of misconduct
8. With your explicit consent for any other reason

ACCESSING AND UPDATING PERSONAL INFORMATION

You may request access to, correction of, or deletion of your personal data by contacting us at apply@leogovisa.com. We will respond within 24 hours and comply as feasible.

To cancel your registration or withdraw consent, contact us at apply@leogovisa.com.

RETENTION OF INFORMATION

We retain:

- Personal Data: for as long as necessary and up to 180 days post-cancellation
- Usage Data: for analysis and security purposes, typically for shorter durations

TRANSFER OF PERSONAL DATA

Your data may be transferred across jurisdictions. We ensure that all such transfers comply with applicable data protection standards and this policy.

INFORMATION SECURITY

We implement industry-standard security practices, including encryption, firewall protection, and controlled access to servers. However, no method of data transmission is completely secure.

ANALYTICS

We may use tools like Google Analytics to track user behavior and performance. More info: https://policies.google.com/privacy

PAYMENTS

We use secure third-party processors for payments. LeogoVisa does not store payment card details. These processors comply with PCI-DSS standards.

GOOGLE PLACES

This service may be used to autofill location data. For privacy terms, visit https://www.google.com/intl/en/policies/privacy/

LINKS TO OTHER WEBSITES

Our Service may include links to third-party sites. We do not control or assume responsibility for their privacy practices.

UPDATES/CHANGES

We may modify this Privacy Policy at any time. Updates will be posted on this page and communicated through our Service. Continued use post-update indicates acceptance.

CONTACT US / GRIEVANCE REDRESSAL

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, you can contact us at:

Email: apply@leogovisa.com
Phone: +8801601536462
Address: House 16, Road 1/A, Level 1, Gulshan 1, Dhaka 1212, Bangladesh

Grievance Officer:
Name: Md Nahid Islam
Email: nahid@leogovisa.com
Address: House 16, Road 1/A, Level 1, Gulshan 1, Dhaka 1212, Bangladesh
Phone: +8801613080700

Complaints will be resolved within 15 days.